At South Indian Street Bites, we take pride in preparing fresh food for our customers. Because food is prepared specifically for each order and is perishable, all food sales are generally final once preparation has started.

Please review your order carefully before submitting it.

Order Cancellations

Orders may be cancelled only before food preparation has started.

Once an order has been accepted and preparation has begun, it cannot normally be cancelled or refunded.

If South Indian Street Bites is unable to fulfill an item you have already paid for, we will offer an appropriate substitute with your approval or provide a refund for the applicable item.

Missing, Incorrect or Quality Concerns

If you believe there is a problem with your order, including a missing item, incorrect item, or genuine food quality concern, please email us so that management can properly review the matter.

Please include:

• Your order receipt or order number
• Clear photo(s) of the food or item concerned, where applicable
• The date and approximate time of your order
• A detailed description of the issue
• Your name and contact information

Please email your complaint to:

southindianstreetbites@gmail.com

Please keep the food and packaging, where reasonably possible, until the matter has been reviewed, as additional information may be requested.

Review Process – No Immediate Refunds

Submitting a complaint does not automatically qualify the order for a refund.

Each complaint will be reviewed based on the information provided and the circumstances of the order. Depending on our review, we may offer a replacement, store credit, partial refund, full refund, or another appropriate resolution.

Please understand that restaurant employees may not have the authority to approve refunds or resolve complaints immediately.

An immediate solution or refund should not be expected at the restaurant. Please allow management a reasonable amount of time to review your complaint and respond appropriately.

Respectful Communication With Our Employees

We are committed to treating our customers respectfully, and we expect the same courtesy toward our employees.

If you have a concern with your order, please do not argue, threaten, intimidate, harass, use abusive language toward, or engage in a confrontation with our employees.

Our team members are there to serve customers and should not be pressured to provide an immediate refund or resolution.

For unresolved concerns, please email us with your receipt, photographs and detailed description. Management will review the matter and respond accordingly.

South Indian Street Bites reserves the right to refuse service or ask individuals to leave the premises in situations involving abusive, threatening, aggressive or disruptive behaviour, subject to applicable law.

Refunds Are Generally Not Provided For

Refunds will generally not be provided for:

• Change of mind after an order has been prepared
• Personal taste preferences
• Spice-level preferences
• Ordering the wrong item
• Failure to review the menu description before ordering
• Food that has been substantially consumed
• Failure to pick up an order after it has been prepared
• Cancellation requests received after preparation has started

We understand that taste is subjective. Not enjoying the taste of a properly prepared menu item does not necessarily mean that the food is defective or eligible for a refund.

Pickup Orders

Customers are encouraged to check their order at the time of pickup. If you notice a missing or incorrect item, please inform our staff promptly.

For concerns that cannot be resolved at pickup, please follow the email complaint process above.

Third-Party Delivery Orders

Orders placed through third-party delivery platforms may also be subject to the applicable platform’s refund and cancellation policies.

Issues involving delivery delays, drivers, missing deliveries, or damage occurring during third-party delivery may need to be reported directly through the platform used to place the order.

Catering & Large Orders

Catering, party and large-volume orders may have separate deposit and cancellation conditions provided at the time of booking.

Deposits or advance payments may become non-refundable once ingredients have been purchased, staffing has been arranged, or preparation has begun.

Approved Refunds

If a refund is approved, it will normally be returned to the original method of payment. Processing times depend on the bank, card issuer or payment provider.

Food Allergies & Dietary Requirements

Our kitchen handles peanuts, tree nuts, dairy, gluten/wheat, soy, sesame, eggs and other common allergens.

We prepare both vegetarian and non-vegetarian foods in the same kitchen, and shared preparation areas, equipment, utensils, fryers or cooking surfaces may be used.

We cannot guarantee that any menu item is completely free from allergens or cross-contact, or that vegetarian and non-vegetarian foods have been prepared using completely separate equipment or facilities.

Customers with allergies, intolerances or specific dietary requirements must inform our staff before placing an order.

Our Commitment

We take legitimate customer concerns seriously and appreciate being given an opportunity to investigate and address them fairly.

Please provide complete information when contacting us so that we can properly review what happened and determine an appropriate resolution.

Nothing in this policy is intended to limit any rights or remedies available under applicable consumer protection laws.

By placing an order with South Indian Street Bites, you acknowledge and agree to this Refund, Cancellation & Order Issue Policy.